Can't see any images? - Click To View!
To ensure delivery to your inbox, please add newsletter@andlogistix.com
to your Address Book aNd more: Keeping you informed & updated - July 2007

look who's been talking
Boris Brott,
Canadian conductor and motivational speaker.
 
Donald Cooper,
MBA - Business Management, Marketing and Service Expert - Cooper Canada, the world’s leading manufacturer of hockey equipment and Canada’s largest maker of both sporting goods and fine leather goods.
 
Jessica Holmes,
comedic entertainer, improviser and a regular on CBC’s Royal Canadian Air Farce.
 
Janette Lutz,
author, speaker and president of her own consulting firm.
 
Rick Mercer,
The Rick Mercer Report on CBC.
 
Lance Secretan,
author, management consultant, coach and keynote speaker, best known for his pioneering work in leadership theory.
 
Stephen Smith,
former president of WestJet, former Senior Vice President, Customer Experience for Air Canada.
 
Evan Solomon,
Co-host of the programs CBC News: Sunday and CBC News: Sunday Night.
 

our golden stars
A round of applause to some of our trusted and respected suppliers always helping us achieve such great successes!
 
Donna Grainger, CMP
Assistant Director, Convention Services
 
Gary Roorke, Gary Roorke Photography
 

top tip To do lists
A written to do list is a simple technique that can increase your productivity by 20 percent or more, if you don't use it already. It also has extra benefits of clearing your mind and saving you energy and stress.

Try to spend 5-10 minutes each day on planning your activities with a daily to do list. Start your day with it. Even better, every evening write a plan for the day ahead, listing your daily things to do. It is important that you actually write your tasks.

Some people are more comfortable doing it on paper, while others prefer using a computer. Try and see what works better for you.

After you've listed all your tasks, review your to do list and decide on the priority of each task. Give higher priority to the tasks that get you closer to your goals.


places we've been
Blue Mountain, ON
Boston, MA
Calgary, AB
Chicago, IL
Cleveland, OH
Dallas, TX
Denver, CO
Dessert Palms, CA
Greensboro, NC
Hamilton, ON
London, ON
Markham, ON
Niagara Falls, ON
Orlando, FL
Oshawa, ON
Ottawa, ON
Philadelphia, PA
Phoenix, AZ
San Diego, CA
San Juan, Puerto Rico
San Ramon, CA
Salt Lake City, CO
Seattle, WA
St. Louis, MO
Sudbury, ON
Toronto, ON
Tulare, CA
Utah, CO
Windsor, ON



"There's nothing greater in the world than when somebody on the team does something good, and everybody gathers around to pat him on the back."

- Billy Martin


contact us.
1345 St. Clair Avenue West,
Third Floor
Toronto, Ontario, M6E 1C3 Phone: 416 593 7744
Fax: 416 593 1805
Toll Free: 1 800 465 9670

www.andlogistix.com

To unsubscribe to this newsletter, please email bleonardo@andlogistix.com


Work with people who love what they do!

Dana Zita, CSEP

dzita@andlogistix.com

Beatriz Leonardo, CMP
bleonardo@andlogistix.com


Shawna Creen
screen@andlogistix.com


Linda Rainey
lrainey@andlogistix.com

Hanna Mlotek
hmlotek@andlogistix.com


Silvana Fernandes
sfernandes@andlogistix.com


Morgan de Hoop
mdehoop@andlogistix.com

Kelly Vieira
kvieira@andlogistix.com



 
aNd more newsletter
July, 2007
Issue #10


We hope you thoroughly enjoyed reading this issue of aNd more.

You can expect your next issue in the third quarter of 2007.
aNd more
In today’s day and age, customers look for companies that deliver exceptional customer service. The buzz word commonly heard in the business world today is Customer Relationship Management (or CRM). The main idea behind CRM is to continually improve your relationship with your customer. However the question is…can we take this one step further?

We recently had our annual company day at aNd Logistix where we were pampered at Body Blitz and experienced an exciting work out at Flirty Girl Fitness (that’s a whole other story!) However before these fun festivities we discussed something very important – how can we make our customers more than just customers…how can we make them our fans?! First things first, what is a fan? According to Random House Unabridged Dictionary a fan is “an enthusiastic devotee, follower, or admirer.” Scott Ginsberg wrote a fantastic article called “You need Fans, Not Customers” on this subject. He outlines four rules to not only create, but keep fans.

Rule #1 – Fans crave an experience. The aNd Team provides the knowledge, creativity and enthusiasm to orchestrate your ideas. This is our business - to make your event outstanding, an experience you never forget.
 
Rule #2 – Fans will stick with you, even when you make a mistake. There are always hiccups along the way, however our on-site staff offers reassurance that every detail of the event falls into place.

Rule #3 – Fans will go to the ends of the earth for you. Nicole Sutter from the Nextel Group once called us “miracle workers”. We work with you as a seamless partner to ensure your event achieves the goals you have set and exceeds your attendees’ expectations.

Rule #4 – Fans don’t need to be sold. Because we love what we do, this enthusiasm and passion is reflected in our work therefore we don’t need to sell you because “the proof is in the pudding.”

Our mission is clear, not only will we aim to offer exceptional customer service through CRM processes; we will also strive to ensure that you are more than a customer, you are a fan.




what we've been upto

We welcomed Kelly Vieira to our team as our newest Project Coordinator .


CO-Focus 2007

Co-Focus 2007100 delegates from across the country convened at the Park Hyatt in April for a 2 day meeting with the theme “Transforming Pharmacy - From Counting Pills to Treating Ills”. The agenda included a reception and dinner with Keynote speaker Stephen Smith. A panel discussion with 4 experts facilitated discussion with today’s pressing issues in the pharmaceutical industry. aNd Logistix coordinated the registration, décor, and planning of the meeting.

Photo: Décor for the co-focus dinner



Site Visit to Puerto Rico

Dana, Beatriz and Shawna traveled to Puerto Rico to prepare for Shoppers Drug Mart’s upcoming conference.

A busy 4 day itinerary included site inspections of 6 hotels, a visit to the unique venue that will be used for the final evening event, and an in-depth tour of the brand new Puerto Rico convention centre.
Meetings also took place with transportation and tour companies in the final selection process to ensure that each supplier will provide the best service and value to the attendees.

We had the opportunity to dine at the one of a kind “Bamboo Lounge” – an eclectic restaurant set in the mountains of the rainforest in Puerto Rico. We sampled their signature dish, mofongo, consisting of deep-fried plantain stuffed with fresh meat and seafood – not to be missed on a visit to Puerto Rico!

Photos: (L) View from the mountains of the rainforest, (R) Shawna and Beatriz inspecting the beach at the Intercontinental Hotel in San Juan


Shoppers Drug Mart Annual National Conference

The Four Seasons Centre for the Performing Arts was host to the Shoppers Drug Mart Annual National Conference. Home of the National Ballet of Canada, this is the first building of its kind in Canada; a theatre built specifically for opera and ballet performances with the finest level of acoustics.

Entertainment for the evening included Canadian Conductor Boris Brott and comedian Jessica Holmes from Canadian Air Farce.

The glass lobbies pictured here provided a dramatic ambiance to the evening’s festivity and a perfect backdrop for a winter’s night snowfall.

Great Big Sea, the Juno-nominated band that fuses Newfoundland traditional music with modern pop in a crowd-pleasing formula, performed for 1800 guests of Shoppers Drug Mart at Kool Haus in Toronto.


aNdlogistix

Copyright © 2007 aNd Logistix Inc.
Unsubscribe